Refund policy

2. Returns & Refund Policy

Your Right to Return

You have the right to return any item within 20 days of receiving your order, provided the item is:

Unused and in its original condition

In its original packaging

Not a perishable, personalised, or hygiene-sealed product (once opened)

How to Request a Return

To initiate a return, please contact our support team at huxen.store@gmail.com with:

Your order number

The item(s) you wish to return

The reason for your return

Our team will respond within 1–2 business days with return instructions.

Refunds

Once we have received and inspected your returned item(s), we will process your refund within 5–7 business days. Refunds are issued to the original payment method used at checkout.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with a clear photo of the issue.

Exchange (Replacement)  We Cover Return Costs: If you would like to exchange the damaged item for a replacement product, Huxen will cover the full return shipping cost. We will arrange collection or provide a prepaid return label at no charge to you.

Refund Only (No Replacement)  Customer Covers Return Costs: If you choose to return the damaged item for a refund and do not wish to purchase a replacement product, the return shipping cost will be the responsibility of the customer. We recommend using a tracked delivery service to ensure safe return. Once received and inspected, your refund will be processed within 5–7 business days.