Shipping policy

Huxen Store Policies & Rules

Last Updated: March 2026 Store: Huxen | United Kingdom

Delivery Policy

Free UK Delivery

We offer free standard delivery on all orders across the United Kingdom. No minimum spend required.

Delivery Timeframe

Standard Delivery: 5 to 8 business days from the date of dispatch

Business days are Monday to Friday, excluding UK public holidays

Orders placed before 3:00 PM (GMT/BST) are processed the same day

Orders placed after 3:00 PM or on weekends/bank holidays are processed the next business day

Delivery Areas

We deliver to all addresses within England, Scotland, Wales, and Northern Ireland. Unfortunately, we currently do not ship internationally.

Dispatch Confirmation

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available). Please allow up to 24 hours for tracking details to update.

Delays

While we aim to deliver within the 5–8 business day window, delays may occasionally occur due to:

High order volumes during peak seasons

Adverse weather conditions

Carrier disruptions

Huxen is not liable for delays caused by third-party carriers or circumstances outside our control. However, we will always do our best to keep you informed.

2. Returns & Refund Policy

Your Right to Return

You have the right to return any item within 20 days of receiving your order, provided the item is:

Unused and in its original condition

In its original packaging

Not a perishable, personalised, or hygiene-sealed product (once opened)

How to Request a Return

To initiate a return, please contact our support team at huxen.store@gmail.com with:

Your order number

The item(s) you wish to return

The reason for your return

Our team will respond within 1–2 business days with return instructions.

Refunds

Once we have received and inspected your returned item(s), we will process your refund within 5–7 business days. Refunds are issued to the original payment method used at checkout.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with a clear photo of the issue.

Exchange (Replacement) We Cover Return Costs: If you would like to exchange the damaged item for a replacement product, Huxen will cover the full return shipping cost. We will arrange collection or provide a prepaid return label at no charge to you.

Refund Only (No Replacement) Customer Covers Return Costs: If you choose to return the damaged item for a refund and do not wish to purchase a replacement product, the return shipping cost will be the responsibility of the customer. We recommend using a tracked delivery service to ensure safe return. Once received and inspected, your refund will be processed within 5–7 business days.

Order Cancellation Policy

Cancelling an Order

You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, contact us immediately at huxen.store@gmail.com with your order number.

After Dispatch

If your order has already been dispatched, we are unable to cancel it. In this case, you are welcome to return the item once it arrives under our Returns Policy.

Privacy & Data Policy

We take your privacy seriously. Any personal information collected during your purchase (name, address, email) is used solely to process and deliver your order. We do not sell or share your data with third parties for marketing purposes.

For full details, please refer to our Privacy Policy on our website.